Frequently Asked Questions

Are Goodyear welted shoes worth it?

Absolutely. A Goodyear Welt shoe or Goodyear Welt boot is finished using a strip of leather that usually runs along the edge of the outsole. The technology which is used to produce it was developed in 1869 by Charles Goodyear Jr., the son of Charles Goodyear.
How is it crafted? Initially, a stripe is stitched to the upper. Then, a strip of leather is paved to the pad of the shoe as a point of attachment for the sole. Subsequently, the space that is attached by the welt is loaded with cork that is porous or perforated which allows breathability. Finally, the outsole is stitched to the welt to finish the process.
The extra layers make the shoe more supportive and water resistant, also since the sole is not directly stitched to the upper it can effortlessly be separated and resoled. So if you are looking for a pair of quality leather shoes that are also great value, then Kozasko’s Goodyear welted shoes are guaranteed to remain a staple in your wardrobe for a very long time. Shop for Goodyear Welted Shoes

What is Full Grain Leather?

Full-grain leather is the toughest and most durable leather and it displays natural characteristics of leather. Since the grains are very tight, it resists moisture very well. Full-grain leather incorporates the entire grain of the hide with all the imperfections, natural marks and inherent toughness of the material. Full-grain leather looks better with time as it absorbs oils and develops a patina. The more you wear the better it looks. At kozasko, all are articles are made up of Full Grain Leather with 1.5mm thickness

Product Care and Disclaimer

Each of the item listed on the website is exclusively hand made. The leather that we use is individually cut by hand, amassed & outstandingly stitched by hand. Leather is an exceptional natural product with imperfections and flaws, and they age beautifully with time and as much you wear. Differences and disparities like scars, dents, wrinkles or blemishes in the texture of the leather should not be measured as a fault but characteristic of the natural beauty and exclusivity of the leather
If you want to use and wear your leather shoes in the long run, ensure to guard your shoes from rains or from getting wet and continued exposure to direct sunlight and high temperature. Always use Shoe Trees to keep your shoes in shape & great look and it absords moisture & prevent leather lining from cracking. Last but not least, We recommend using Saphir wax and Polish which is the best in the world and made from highest quality ingredients that will definitely gives a new life to your pair of shoes and increases life of the leather.

Disclaimer

  • Please note: Owing to the photographic and the lighting sources or the differences in device screen settings, we are not ensuring that the colour of the product you will see on your screen will entirely imitate the true colour of the product ordered.
  • Since we only use the finest quality leather and expert craftsmanship to create the perfect pair of shoes for you, please note that we do not offer returns for reasons related to the natural quality of the leather products.
About Returns & Warranty

Kozasko prides itself on offering a level of customer service that matches the quality of our footwear.
However, if you are not happy with the product you receive, you can exchange it within 7 days of the purchase date. The shoes must be in unused condition, along with the original packaging and the purchase invoice. Shoes showing any signs of being worn, including scratch marks, stains and scuffed soles, will not be eligible for exchange.
All our products are checked for damages and other defects prior to dispatch, but should you receive an item that has been damaged during transit, please contact us immediately by either mailing at support@kozasko.com or calling at 9599001894.

About Refunds

Please note that we also offer refunds within 7 to 8 days of the purchase date. If you prefer a refund instead of an exchange, kindly ensure that the product meets the same criteria as mentioned for exchanges—unused condition, original packaging, and the purchase invoice. We process refunds promptly, and you can expect the funds to be returned to your original payment method within 7 to 8 business days.

Made a payment and it failed, but the money has been debited from my account. What happens now?

If the transaction failed but money has been debited from your account, it will be auto-refunded by your bank into the source account. This process usually takes about 5-7 business days (excluding Saturdays, Sundays and any other bank holidays).

I ordered the wrong shoe size. What do I do now?

Don’t worry! If you ordered the wrong sized shoes and they fit either too tight or too loose, simply email or call us within 7 days of receiving the order and we will exchange them at no extra cost.