FAQs for Kozasko: Your Guide to Shopping, Returns & Warranties

Absolutely. Hand Welted shoes are crafted using traditional shoemaking techniques where the leather insole is prepared with a holdfast, or stitching ridge, carved by hand around its edge. The upper and welt are then hand-stitched directly to this holdfast, creating a strong and durable connection.
How is it crafted? First, the leather insole is carefully prepared and the holdfast is carved by hand. The upper is shaped over the last and secured to the insole, after which the welt is hand-stitched to the upper and insole. Finally, the outsole is attached to the welt to complete the shoe.
This traditional construction offers excellent durability, comfort, and repairability. Since the outsole is attached to the welt rather than directly to the upper, it can be replaced and the shoes can be resoled multiple times. So if you are looking for premium leather shoes made with exceptional craftsmanship and built to last, Kozasko’s Hand Welted Shoes are designed to remain a timeless staple in your wardrobe for years to come. Shop for Hand Welted Shoes

Full-grain leather is the toughest and most durable leather and it displays natural characteristics of leather. Since the grains are very tight, it resists moisture very well. Full-grain leather incorporates the entire grain of the hide with all the imperfections, natural marks and inherent toughness of the material. Full-grain leather looks better with time as it absorbs oils and develops a patina. The more you wear the better it looks. At kozasko, all are articles are made up of Full Grain Leather with 1.5mm thickness

Each of the item listed on the website is exclusively hand made. The leather that we use is individually cut by hand, amassed & outstandingly stitched by hand. Leather is an exceptional natural product with imperfections and flaws, and they age beautifully with time and as much you wear. Differences and disparities like scars, dents, wrinkles or blemishes in the texture of the leather should not be measured as a fault but characteristic of the natural beauty and exclusivity of the leather
If you want to use and wear your leather shoes in the long run, ensure to guard your shoes from rains or from getting wet and continued exposure to direct sunlight and high temperature. Always use Shoe Trees to keep your shoes in shape & great look and it absords moisture & prevent leather lining from cracking. Last but not least, We recommend using Saphir wax and Polish which is the best in the world and made from highest quality ingredients that will definitely gives a new life to your pair of shoes and increases life of the leather.

Disclaimer

• Please note: Owing to the photographic and the lighting sources or the differences in device screen settings, we are not ensuring that the colour of the product you will see on your screen will entirely imitate the true colour of the product ordered.
• Since we only use the finest quality leather and expert craftsmanship to create the perfect pair of shoes for you, please note that we do not offer returns for reasons related to the natural quality of the leather products.

Kozasko prides itself on offering a level of customer service that matches the quality of our footwear.
However, if you are not happy with the product you receive, you can exchange it within 7 days of the purchase date. The shoes must be in unused condition, along with the original packaging and the purchase invoice. Shoes showing any signs of being worn, including scratch marks, stains and scuffed soles, will not be eligible for exchange.
All our products are checked for damages and other defects prior to dispatch, but should you receive an item that has been damaged during transit, please contact us immediately by either mailing at support@kozasko.com or calling at +91 9599001894.

Please note that we also offer refunds within 7 to 8 days of the purchase date. If you prefer a refund instead of an exchange, kindly ensure that the product meets the same criteria as mentioned for exchanges—unused condition, original packaging, and the purchase invoice. We process refunds promptly, and you can expect the funds to be returned to your original payment method within 7 to 8 business days.

If the transaction failed but money has been debited from your account, it will be auto-refunded by your bank into the source account. This process usually takes about 5-7 business days (excluding Saturdays, Sundays and any other bank holidays).

Don’t worry! If you ordered the wrong sized shoes and they fit either too tight or too loose, simply email or call us within 7 days of receiving the order and we will exchange them at no extra cost.